-Lead the handing of customer service incident with the service of the mileage of the subscriber line (last mile) and customer terminal to ensure KPI.- ensure goods for troubleshooting.- Coordinate with CC, NOC, and field operation team for FBB service customers not related to subscriber line to ensure KPI.-Monitoring, analyzing, alerting, and quality of ODN from ODN to customer identifying the shortcomings that affect the quality of the service- Providing corrective and preventive measures, maintain and improve the quality of service (according to KPI criteria).- Periodically check and evaluate, assist the Branches in optimizing the quality of ODN network, and inspecting the implementation of its quality research plans.- Proposing and applying information technology in management, evaluation and optimization of network quality.- Develop procedures, regulation, guideline related to the deployment and handling of problem of FBB services.- Proposing and participating in training programs
- 2 or 3 year experienced in related field- Bachelor in Engineering or relevant diploma or certificates (Networking, CCNA and etc.)- Deep knowledge of fiber (FTTX)Operation, Maintenance and configuration- Strong documentation skills- Fluency in English is a must
Provide Transportation, Phone Allowance and Group Life Insurance Service
Empower Together, International Standard, Challenge Working Environment
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We’re more than 25,000 dedicated employees providing telecom services to nearly 100 million customers in 10 countries from Asia, Africa and America. We work to make the high-quality mobile connection accessible for every segment of customers. Opportunities at MyTel range from sales and marketing jobs to technical and system engineering. We’re always looking for exceptional professionals interested in developing a strong career while collaborating to develop solutions for telecom industry. Joining the team you will have a chance to work in a multinational, innovative and professional environment. Sound like a job for you? View more our current opportunities at below.