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Logistics Manager

KBZ Bank
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
22 Oct 2021

Experience level

Manager

Job Function

Logistics, Warehousing, Port

Min Education Level

Bachelor Degree

Job Description

The role is responsible for tactical day to day operations for fulfillment to drive resolution on open deliveries, and reconciling between our systems. The role holder will monitor open orders daily and work with our internal teams, fulfillment providers, and shipping carriers to quickly resolve delivery exceptions and have orders delivered on time and fix orders that are outside our service level. They will coordinate on a daily basis between Supply Chain, Customer Service, Internal Logistics, 3PL Provider, Shipping Carriers, and IT Teams to support operational needs.

  • Building processes around delivery exceptions to drive improvements for future
  • Documenting and championing the requirements on improvements for Delivery of orders
  • Owning the process for claims of lost or damaged shipments for customers to drive fast resolution
  • Developing shipping and delivery policies to improve internal processes and customer experience
  • Conducting 3PL and Parcel Carrier invoice audits to optimize costs
  • Coordinating with 3PL on daily operations, managing KPI Expectations, and maintain a close relationship
  • Defining a complete invoice tracking management process for our 3PLs
  • Defining key metrics to measure 3PLs performance
  • Implementing 3PL transportation dashboards (e.g. lead time, cost, Estimated Time of Delivery and On Time Deliveries)
  • Conducting order audits for delivery and resolve any open delivery exceptions
  • Working with internal and external parcel carriers to optimize speed and cost for domestic customers
  • Working with Risk Operations teams on improving delivery, optimizing signature required requirements
  • Working with internal finance to build processes for cash collection deposit and digital payment processing
  • Providing direct input into the existing user tools and make recommendations for process
  • Projecting a professional company image through phone, chat, and email interactions.
  • Generating and monitoring performance reports to achieve higher customer satisfaction
  • Monitoring, supervising, and executing order management and fulfillment system
  • Monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible to reduce the order turn time
  • Auditing and providing clear instruction and feedback to third party delivery partners regarding objective and subjective KPI
  • Performing other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager

Open To

Repatriate
Male/Female

Job Requirements

  • Bachelor’s degree (Possess a diploma in Supply Chain Management preferred)
  • Impeccable attention to detail
  • Detail oriented, organized, efficient with good time managing skills
  • Strong analytical skills to understand and resolve the problems by creating solutions
  • Self-learner with a demonstrated ability to self-motivate and follow through on issues
  • Excellent verbal and written communication skills and problem-solving skills.
  • Must be adaptable and flexible to resolve the changing priorities throughout the day
  • Team oriented with the ability to work well with others and multitask
  • Proficient with Microsoft office applications (including Outlook, Word, Excel and PowerPoint)
  • 3-5 years relevant experience in Logistics or Supply Chain environment
  • Must be able to work flexible hours (shift / weekends)

 

What We Can Offer

Benefits

Rewards for over performance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

*Trainings

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

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Experience level

Manager

Job Function

Logistics, Warehousing, Port

Min Education Level

Bachelor Degree

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