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IT Junior Service Management Analyst

British American Tobacco Myanmar
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
23 Sep 2020

Experience level

Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

TYPICAL ACCOUNTABILITIES

Responsible for managing applications throughout their lifecycle. Plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications.

• Supervise and reviews Application Landscape.

• Support the regular performance review process with both the IT Customer and Service Provider which covers:

      • Review outstanding actions from previous Reviews;

      • Current Performance;

      • Capacity planning

      • Business release management, patch management and audit requirements

      • Appropriate actions to maintain / improve Service Levels.

• Support troubleshooting

• Initiates any actions required to maintain or improve performance and stability

• Conducts annual user reviews

• Ensures that appropriate changes are assessed for their impact on service levels

• Accommodating Service Improvement Plans

 

ROLE SPECIFIC ACCOUNTABILITIES:

  • Responsible for managing local application services or directly support applications
  • Responds to any incidents being raised with regards to managed applications portfolio
  • Supports services review process by providing data & analysis where applicable (complex apps landscape)
  • Monitors delivery of support services as per agreed SLA
  • Ensures compliance, owns and tracks delivery of any required remediation activities
  • Responsible for license management of apps portfolio in-scope
  • Runs / participates in the Regional CAB for Infrastructure / Apps Changes

Open To

Foreign (Expatriate)
Repatriate
Male/Female

Job Requirements

SKILLS, KNOWLEDGE, EXPERIENCE

Communication skills: oral, written, presentation, facilitation

• ITIL knowledge

• Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels

• Ability to work under pressure, handle stressful situations in a calm manner

• A good understanding of the organization’s IT applications, services provided

• Innovative thinking with service quality, and its improvement, within limits of costs and business direction 

What We Can Offer

Benefits

- Bonus & commission
- Attractive packages

Highlights

- A Global Market Leader
- Join a winning team
- You can make a difference

Career Opportunities

- Training provided
- Promotion Oppotunity

About Our Company

Joining us means joining a truly global tobacco and Next Generation Products company. An ambitious, diverse, global business with more than 115 years of innovation behind us and an incredibly exciting future ahead.

You will be taking your place in a resilient, agile organisation that’s harnessing the best of science, innovation and technology. And offering tens of millions of consumers around the world more choices through an increasingly diverse portfolio that includes potentially reduced-risk products.
Most important, you will be part of the talent at the core of our business, delivering the results which drive its success. It’s about shaping our future with us. Working in an atmosphere that encourages you to question the status quo. To search for alternative approaches. To develop your skills and expertise to their full potential.
Find out just how far you can take your career here.

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