Job Purpose:To Monitor Network active and passive elements and timely raising it to BO and follow up till issue restoredPrincipal Accountabilities:• Alarm detecting and acquisition• Filtering of redundant alarms;• Recording and filtering of transient alarms;• Opening and managing of alarm records;• Create TT of fault.• Dispatching of alarms;• Detecting of alarm clearance;• Analyzing of alarm records;• Take proper action to restore the fault.• Properly judge the complexity of the fault and escalate to second level engineer effectively.• Assign TT to FLE/Power Co/Fiber Co/3rd parties and himself along with SMS notification & voice call• The FLE/Power Co/Fiber Co/3rd parties will resolve the fault and close the TT on OWS tool.• In Case of tool is not accessible due to any reason, the FLE will call Surveillance• Engineer on NOC number, thereby giving the RCA of the fault.• Surveillance Engineer will close the TT with relevant information provided by the resolver team.• Standard operations reporting (Daily, weekly, monthly) as per agreed formatCommunications & Working Relationships:The framework, Boundaries, Decision Making Authority, and Responsibility:• Confine to ACS Datacentre Front office NOC responsibility only.
Knowledge Skills and Experience:• Datacentre Surveillance: 3 Year minimum• Partner handling: 1-year Minimum• Strong local field staff handling to ensure timely delivery.• Good hands-on experience of Passive Energy management.• Able to have good communication with regional CM/PM team.• Able to interface with OEM to raise and follow up issue.
- Rewards for over performance
- Join an experienced team
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people. Our business is technology; which means we are constantly evolving. To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.