• Manage large amounts of incoming calls.• Generate sales leads.• Identify and assess customers’ needs to achieve satisfaction .• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/ tools• Meet personal/ customer service team sales targets and call handling quotes.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions.• Follow communication procedures, guidelines and policies.• Take the extra mile to engage customers.
Desired Skills and Expertise
• Minimum 5 years experiences with related field.• Any graduate and good communication.• Computer and English knowledge.• Active, strong, good attitude and co-operate with team.
Learn new skills on the job
We understand the concept of optimum distribution critical for our each and every brand success in the market. With Yangon as Headquarter and Mandalay - Upper Myanmar regional office and stock points/depots in Upper & Lower Myanmar, our sales & marketing strong hold of over 300 people are effectively servicing the Universal Outlets. Hospitals and Clinics Super Markets Department Stores Traditional Retail Stores Market Stalls Wholesalers Mini Marts Pharmacies Restaurants & Hotels Currently, We cover approx 70% of all outlets. We cover 95% of all modern trade outlets