• Approach, greet and offer assistance to customers • Perform vehicle inspection and/or test drive • Recommend repair scope and/or service measures/recall and provide repair cost /time estimate• Explain coverage of warranty and goodwill claims• Provide customer mobility options during job order acceptance • Promote actively further Aftersales services and products• Keep customer schedule commitments/obtain approval and inform the customer promptly about possible changes• Coordinate with Quality Assurance that the correct work has been performed • Issue proforma invoice and ensure that all relevant paperwork is completed • Handover customer vehicle in a professional manner and explain the invoice• Handle customer complaints as well as escalate special cases to Reception Supervisor• Implement customer lifecycle follow-up measures such as regular maintenance reminders to increase customer loyalty • Share knowledge and best practices about customer handling with other employees• Familiarize regularly about new products and technologies• Provide regularly customer feedbacks to Reception Supervisor• Provide detailed customer information across all departments as required and in line with information security regulations• Facilitate update of customer database and records with relevant Aftersales information• Another assign by reporting manager.
• Any graduate with Mechanical or Mechatronics• At least 2 years’ experience in Automobile service field• Strong knowledge of Automobile products• Good communication, interpersonal and presentation skills• Well knowledge about customer service• Good command of English is a preferable
Transportation allowancePhone allowanceMedical benefitsGroup life insuranceYearly increment and bonus
Cycle & Carriage, a member of the Jardine Cycle & Carriage Group, is one of the leading automotive groups in Singapore. It started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since it has grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroen passenger cars and Commercial Vehicles. At Cycle & Carriage, It is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people focused experiences that consistently exceed expectations. Whether is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves. Jardine Cycle & Carriage (JC&C) is a leading Singapore-listed company and a member of the Jardine Matheson Group. A Long-term engaged shareholder of market-leading businesses in Southeast Asia, JC&C has a strategic interest in Astra International, a strong automotive presence through its Direct Motor Interest, as well as diversified businesses comprising Other Interests in key economies. Together with its subsidiaries and associates, the Group employs over 230,000 people in Indonesia, Vietnam, Singapore, Thailand, Malaysia and Myanmar.