Responsibilities and key activities-Responsible for customer satisfaction through quality of service and through regular,proactive, and precise on-site communication (callout ETA, job performed, etc)-Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.-Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude-Accountable for equipment safety and performance-Accountable for managing the site environment during service operations-Accountable for identifying site risk, and communicate them to his supervisor-Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure+Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them-Accountable for the end-users and the site safety-Accountable for the safe working environment-Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
Requirements-Completed relevant qualification in university or college-Electrical & Mechanical skills-communication skills-Computer Basic
Octagon International Services Company Limited (OIS) has been established since 2005 as a distributor of world’s leading brands for machinery and vehicles in lower and upper Myanmar with over 1000 employees.Our business model is currently based on the accomplishment to carry the business importer and distributor of international automotive brands including Liebherr, Scania, Kone ,BMW and CLAAS in Myanmar. We provide broad experience and comprehensive expertise of premium passenger buses, generator, heavy machineries ,Luxury cars, Agricultural Engineering equipment (tractor ….) including construction and mining equipment, cranes and vehicles as well as related spare parts for repair and maintenance.