- Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation.- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set put are strictly adhered to.- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.- Liaise with Finance Department to ensure that credit procedures are properly carried out.- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival time.
- Minimum 3 years of relevant experience in a similar capacity- English (4) skills requirement.- Good communication and customer contact skills- Strong leadership, interpersonal and training skills- Well-presented and professionally groomed at all times
Accommodation, Meal, Living Allowance/Service Charges
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