Customer Support Manager reports to CEO and cooperates closely with Business Development, Marketing and Technical team to provide information and propose effective ways of improving customer experience. Responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering best service to every customerJob Description- Delivering a comprehensive customer service to enquiring customers of Cookie TV- Possibly delegating certain customer enquiries to specific teams and agents- Handling a large number of text enquiries and possibly inbound calls / outbound calls as well as managing social media community moderation- Resolve product or service problems by clarifying the customers' complaint- Keeping a record of customer interaction and details of actions taken- Analyzing Costumer data to improve experience
Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate is expected to display in order to excel in the role:- At least 3 years of experience in Customer Services (such as customer facing support position; in a hands on technical position such as Software Engineer, Network Engineer, Technical Support or System Administrator)- Have excellent verbal and written communication skills both in Myanmar and in English- Strong leadership and coaching skills- Ability to maintain calm under pressure- A thorough knowledge of the product or service the company including technical knowledge- Efficiency and organizational skills- Administrative skills- Computer literacy in order to type up reports, results and details of customer interaction
- According to the company policy - Sat & Sun Off
- High Tech Company - International standard- Continues learning atmosphere- Innovative team
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
[About Cookie Media]Cookie Media Company Limited is a joint venture between Korea and Myanmar. The company has been established to provide the utmost level of digital entertainment experience to the people in Myanmar and to the world. Cookie TV, the OTT service operated by Cookie Media, was officially launched in Myanmar in January 2019.[About Cookie TV]Cookie TV brings the best online entertainment experience by providing live TV channels as well as Video On Demand via the internet. The live TV delivers more than 50 major international channels along with Myanmar local channels to the mobile devices, so you can watch TV anytime anywhere on the go. Bored with old movies? Our VOD offers latest prominent Hollywood movies as well as Asian content with the most demand including Korean and Myanmar. The content offerings of Cookie TV will be even more diversified in the near future.