General PurposeInteract with customers to provide and process information in response to inquiries, concerns and requests about products and services.1) Main Job Duties and ResponsibilitiesDeal directly with customers either by Facebook messenger, Viber, on call.Respond promptly to customer inquiries.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle product and service inquiries.Provide pricing and delivery information, perform customer verifications, set up new customer accounts,process orders, forms, applications and requests.Organize workflow to meet customer time frames, direct requests and unresolved issues to the designated resource,manage customers' accounts.Keep records of customer interactions and transactions,record details of inquiries, comments and complaints,record details of actions taken,prepare and distribute customer activity reports,maintain customer databases.Manage administration,communicate and coordinate with internal departmentsFollow up on customer interactions.Provide feedback on the efficiency of the customer service process.
2) Education and ExperienceHigh school diploma, general education degree or equivalentKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsKnowledge of social media platformsKnowledge of administrative procedures,product knowledge3) Key Competenciesinterpersonal skillscommunication skills - verbal and writtenlistening skillsproblem analysis and problem-solvingattention to detail and accuracydata collection and orderingcustomer service orientationadaptabilityinitiativestress toleranceable to work flexible working hours (AM/PM), over time
Rewards for over performance
- An awesome company
- Join a winning team
- You can make a difference
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
Starhigh Asia Pacific Pte Ltd was founded in 2006 and has since established itself as the market leader in marine dredging, reclamation and marine engineering in Myanmar.Diversifying outside of its main business, Starhigh has also grown to include general trading and engineering under Star Global Distribution Pte Ltd and Star Engineers United respectively.Starhigh has in the last two years ventured into the Fintech space with an e-commerce platform, Mogozay and a QR payment system under PAYPB.We are currently looking for passionate and skilled individuals to join the Starhigh family as we grow the business together.