Customer service Agent communicate to customers by providing helpful information, answering questions, handling customer complaints and manage difficult situation. Also, the front line of support for customers to ensure that customers are satisfied with Shop service.- Learning Shop software systems and understanding our processes- Communicating digitally, using email and messaging services to explain our processes and give updates on orders as well as assist with customer queries and complaints- Working with your colleagues to resolve issues- Guiding customers throughout their order journeyKPI- Customer Satisfaction- Quality of Service- Productivity- Adherence of policy, rule and regulation of organization
Minimum Experience & Essential Knowledge- Good Communication Skills- Basic Computer Typing Skills ( Myanmar/English)- Basic Computer Knowledge ( Microsoft Excel, Word)Minimum Entry Qualifications- Any Bachelor Degree
- An amazing opportunity to learn from colleagues across Asia, in more developed markets
- An international company in a start-up setting- A chance to learn in the biggest E-commerce Company in Myanmar
- Unmatched personal and professional growth- Potential for overseas training- Regional roles offered to outstanding over- performers
Shop is the leading online shopping in Myanmar, empowering thousands of sellers to connect with millions of customers. Shop provides immediate and easy access to 100,000+ products in more than 40+ categories.To overcome the logistics challenge in Myanmar, Shop has built its own logistics company specifically designed for e-commerce operations - Shop Express (known as ShopEX) - to raise the standards for the industry. Shop is also helping existing and new logistics providers digitize.In 2018, Shop (Daraz Myanmar) was acquired by Alibaba Group, and is proud to carry its part of the mission to 'make it easy to do business anywhere in the era of the digital economy'. As part of the Alibaba ecosystem, Shop is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.