The key responsibility is to proactively manage the customer experience of assigned accounts.This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan as promised to the customer and/or that the customer is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutualbenefit of the customer and Company. • Be the primary point of contact and act as an advocate for the Customers, internally within company and affiliate company• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires • Ensure smooth execution of the end-to-end shipment life-cycle, by working closely with the customer as well as internal stakeholders• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives• Be the owner of all customer issues and engage relevant stakeholders as required tofacilitate timely and effective solutions• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge• Monitor up-take curve for assigned customers and ensure close follow customers to maximize volume performance and superior service delivery• Be fully responsible for customer satisfaction• Ensure timely submission of manifest with and accurate data• Issue import, export documentation and payment receipt• Ensure collection of all outstanding debts before release shipment• Ensure to issue the official receipt with timely and accuracy on a daily basis • Ensure the correctness and reconcile the amount of cash/cheque receive thru bank report against what he/she has registered/recorded in the system or issue the receipt• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
An energetic talent who will grow along with the company, possessing following qualifications• University Degree in business management or related field• Alternatively 1-3 years’ experience in service industry.• Excellent communication in Myanmar language and basic English• 1 – 2 years’ experience in Customer Service related field is an advantage• Experience in Import and Export Shipping Business is an advantage• Energetic, Well-organized, Self- Initiated and good coordination skills• Good Communication skill, having service-minded, Out-going, and willing to learn and Ability to learn fast and up to speed very quickly.• Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions• Dare to speak and ability to communicate with cross functional • Pro-active approach moving forward, having attitude of striving for higher levels and pursuing continuous improvement • Having "Can-Do" attitude and self-motivated, innovative and seeking out new ideas and play major role as part of the team to deliver functional KPI• Be able to work under pressure and handling multi-tasks in very Dynamic Environment
Global opportunities! Culturally diverseStimulating environment
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About MaerskA.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people.With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. Quick overview – Founded in 1904, 70,000 employees, 130 offices. Headquarters: Copenhagen.About Damco Freight ForwardingDamco is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one. Contact us today to learn more about how we can help get your cargo moving.