Churn reduction:• Establish and develop a retention framework and roadmap with both reactive and proactive strategies on reducing churn• Develop strategies/tactics to drive key KPIs/metrics of acquisition, conversion, engagement, retention, and ARPU• Identify opportunities for process improvement and optimization to accelerate and drive exponential growth• Conduct on-going experiments and hypothesis testing (A/B testing) to achieve key goals/targets• Analyzing buying patterns and market trends to guide data driven decisionsEnhancing Customer Loyalty: • Establish and develop a strategy and roadmap for customer loyalty and improved customer experience• Implement a separate strategy for the high-value segment• Monitor and report of the necessary KPIs for loyalty• Monitor competition offerings with respect to retention solutions, processes and loyalty programs • Work closely with product and marketing teams to execute growth strategies and tactics• Develop and lead key growth initiatives cross-functionally
• A degree in Business, Marketing / Statistics or any relative field of study• 3- 5 years of experience in the consumer marketing or customer life cycle management • Extensive knowledge of Microsoft Excel (e.g. Power BI, Power Query, …)• Background from Channel & Category Development (FMCG) or Business Intelligence (telecom) are highly encouraged to apply.• English proficiency is a must
Reward for over performance.
- An awesome company
- Join a winning team
- You can make a difference
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
Since 2000, Executive Search has prided itself on being a market leader in the Myanmar recruitment industry. With a broad international client base, Executive Search can match the right staff with outstanding career opportunities at all levels of industry.Executive Search was established by Cynda Dunkley, an Australian national, and in conjunction with her professional team has been providing carefully selected staff for Myanmar-based and international companies for over a decade.Now Myanmar is open for business and Executive Search is at the forefront providing recruitment solutions for large national and international business and SME’s.Years of successful operation and tens-of-thousands of successful placements later, we are a business who knows the business of people. Our vast network of candidates, who regularly refer their friends and colleagues, are a testament to the level of trust and esteem we’ve built in the Myanmar market.