Get to know the Role:• Guide our drivers and passengers in using our products• Manage service enquiries and disputes arising from our drivers and passengers• Provide excellent customer service to our customer base• Maintain good relationships and community building efforts with drivers and passengersThe day-to-day activities:• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.• Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
The must haves:• Min 2 years call centre experience• Comfortable working in a Call Centre environment and handling large volume of calls/ email tickets per day• Good communication skills and fluent in spoken and written English• An effective listener and troubleshooter• Attentive to detail and accuracy• Comfortable with 24/7 shifts
• Rewards for great performance• 13th Month Pay
• Fun working environment, casual wear every day• Work with an international team to gain global exposure• Make a real impact in Southeast Asia
• Learn on-the-job• Career progression and career mobility• Coaching programme
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia.We use data and technology to improve everything from transportation to payments across a region of more than 620 million people. Working with governments, drivers, passengers, and the community, we aim to unlock the true potential of the region by solving problems that hinder progress.