Functional Responsibilities:Sales/Marketing- Hands-on approach- Be committed to the expansion & success of the business by implementing strategies that increase productivity and enable sales targets achievement-Assess local market conditions and identify current and prospective sales opportunities-Provide training, coaching, development and motivation for the branch personnel-Develop forecasts, financial objectives and business plans with the support of the Management-Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities-Address customers and employees satisfaction issues promptly-Network to improve the presence and reputation of the branch and company-Provide daily directions to the sales force following objectives set by the General Manager and ensure they are focused on delivering results-Develop and maintain effective client relationships to anticipate the needs of the customer, identify the decision makers and role players in the customer’s organisation, understand the ways and doings of the customer, access higher level when necessary-Contribute significantly to the marketing and sales of equipment products and services-Timely and effective quality research, communication and response to customer issues-Provide consultive advice to customers on products and services that will enhance their business-Produce accurate and timely quotations on customer requirements and negotiate with them-Assisting the sales force in closing deals-Provides market intelligence on competition and market trends-Ensuring the sales force is recording, maintaining and managing all customer contact and sales activites through CRM including lost business opportunities.-Act as a mentor to the sales force sharing their knowledge, best practice and skills to lift the skillset of the existing branch sales force.After Sales/Administration- Ensuring that high quality work is an objective that all employees consider paramount. “Done right, done well, done once”- People management: responsible for the organization and performance of a growing team of after sales service personnel-Identifying appropriate training and staffing requirements to meet both existing and future needs- Actively striving for best practices in customer satisfaction and support with regular updates to management - Preparation of operational and capital budgets as required and actively striving to meet targets- Ensuring customer service performance by service personal is professional and appropriate to support business growth- Efficient management and scheduling of resources for the maintenance, service and other operations as required by the General Manager, Infrastructure- Identification of materials, parts and equipment for purchase to achieve value for money- Interact at a management level with all departments to ensure seem-less flow for work performance and information is maintained at all times- Developing and implementing the necessary infrastructure and processes to support future growth- Managing customer service performance to support business growth, brand differentiation, sales margin and customer loyalty- Actively solicit additional business for the After Sales department- Report monthly on overall revenue plan of After Sales business - Dealing directly with escalated or high profile customer issues
-At least (5) years experience in Heavy & Power Equipment field.-Educated to bachelor degree level in Mechanical Engineering or Business related field-Must drive manual gear type of vehicles-Computer literate for MS word , Excel and Outlook.-Excellent communication and command or written and spoken English-Myanmar National only-A "can do" attitude, willing to keep trying and learning
Learn new skill on the job
For over 30 years, RMA has supported the needs of customers in Southeast Asia and across the globe, through automotive modification, service and parts distribution, infrastructure, engineering, hospitality and financial services.We employ over 7,500 people in 14 countries. RMA is the partner of choice for the world's leading automotive, equipment, services and food brands, bringing essential products and services to markets worldwide.